Frequently Asked Questions
Expert answers to your questions about advanced stem cell skincare and orders.
What makes Calecim Professional different from other skincare brands?
Calecim Professional is the only skincare line powered by a high concentration of ethically sourced Red Deer Umbilical Cord Lining Stem Cells. Our patented technology delivers a powerful mix of growth factors and proteins that signal your skin cells to repair and regenerate.
How long does shipping take for my order?
We offer global shipping. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on customs processing in your region.
Can I use Calecim products after a clinical procedure?
Yes, our Professional Serum is specifically designed to be used post-procedure (such as microneedling, laser, or chemical peels) to significantly reduce downtime, redness, and swelling while enhancing the final results.
What is your return and refund policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to the medical-grade nature of our products, we cannot accept returns on opened items unless they are defective.
Are Calecim Professional products safe for all skin types?
Our formulations are designed to be safe for all skin types, including sensitive skin. They are non-comedogenic and free from parabens and synthetic fragrances. However, we always recommend a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select 'Buy Now, Pay Later' options at checkout for your convenience.