Returns & Exchanges

At Calecim Professional, we stand by the efficacy of our stem-cell cord lining technology and want you to be completely satisfied with your skincare results. If you are not entirely happy with your purchase, we offer a straightforward return process for products purchased directly from our official store within 30 days of delivery.

1

Initiate Your Request

Contact our dedicated customer care team via email with your order number and reason for return to receive a Return Authorization (RA) number.

2

Prepare the Package

Securely pack the item in its original packaging, ensuring the product is at least half-full and accompanied by the original packing slip.

3

Ship to Calecim

Affix the provided shipping label or send the package to our designated distribution center using a tracked mailing service.

4

Receive Your Refund

Once our quality control team inspects the returned item, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing